Read our FAQs - Get Informed and Order Honey Products with Ease.
Will I have any problems with customs?
You should not expect any problems with customs when you order manuka honey
or other bee health products
from our website. In the event we become aware of any customs issues with a product we will provide an appropriate caution on that product's order page. In the unlikely event customs withhold your order and we have failed to advise you of this possibility we undertake to provide a full refund.
Which credit cards are accepted?
We accept Visa, MasterCard and American Express.
All payments are processed by Aliveplus Payments Ltd secure online system.
When is my credit card charged?
You card will initially be 'preauthorized' when your order is reviewed by our customer services team. We only 'complete' the charge to your credit card once your order has been shipped.
Does AliveplusHoney charge Sales Tax?
All prices listed on the website are inclusive of any local sales tax (if applicable).
How is my order delivered?
Can I cancel my order?
You can cancel your order providing it has not already been shipped. To cancel your order please contact us ASAP.
Can I return items?
Do you have an unanswered question?
If you would like to order honey products but have a question that has not been answered, please feel free to email us . If you would prefer to speak to our customer services team, call one of the following numbers :
US Toll Free Telephone : +1-800-578-9811
Within New Zeland: +64 7 849 3805